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+34 (65) 503 95 98
  • English

Privacy Policy

The personal information requested such as contact identification, financial and sensitve (as well as those that can be contained in our registration form, named as “Personal Information” are treated by QIAN with address at C/ MANUEL TOVAR 16 LOCAL 1 C.P. 28034 MADRID, ESPAÑA, with the following primary purposes:

  • Updating our databases.
  • Creation of your account for the sale of goods with home delivery.
  • Online purchases (product section, order lifting, processing delivery)
  • Notify you of the current status of your special order
  • Perform the payment process and the corresponding billing, if required
  • Address questions, complaints, comments, suggestions, clarifications, returns and follow up on them
  • Quality of service

We may process your Personal Data for the secondary purposes listed below:

  • Send you promotions, advertising, benefits and discount coupons.
  • To know your consumption habits, tastes and preferences to offer you those products that suit them.
  • Develop marketing studies, market segmentation and statistics.
  • Invite you to participate in our events, contests, sweepstakes, promotions and activities on social networks, website, store, mobile app, call center, etc.

We let you know, at the time you register your account or make a purchase, you expressly consent to our Personal Data for the purposes of this Privacy Notice.

In addition to the information you provide to us, we may collect information such as the user's IP address,  browser type, domain name and specific pages within the site through which you accessed, as well as the time of the user's interaction with the website, and cookies in order to fill statistics of the browsing behavior of our users and direct you, on the same site, information about products that may be of interest to you. The personal information you provide to us is stored in controlled databases and with limited access.

When you buy a product online, you will be asked for bank details which will be handled securely, completely and confidentially since we use security certificates.

Your Personal Data will be processed based on the principles of lawfulness, consent, information, quality, purpose, loyalty, proportionality and liability in terms of the Legislature. The confidentiality of your personal data will be maintained by effectively establishing administrative security measures, to prevent damage, loss, alteration, destruction, use, access or improper disclosure.

The Personal Data you provide to us will be processed for the following primary purpose:

 Proceed, investigate, resolve and respond to any of the above requests.

ARCO rights, revocation of consent.

To initiate the process of requesting law for the revocation of your consent to the processing of your Personal Data, you may do so by writing to us.

Limitation of use or disclosure

You may limit the use or disclosure of your Personal Data to stop receiving advertising or promotional messages through the following means:

Cancel your subscription that is within the messages you receive via email.

By means of a letter to the Privacy Office.

Any modification or update to this privacy notice will be posted on this portal, so we recommend the continuous review of it.

 

List of cookies we collect

The following table shows the cookies we collect and what type of information they store.

 

COOKIE NAME

COOKIE DESCRIPTION

CART

The association with your shopping cart

CATEGORY_INFO

Stores the category of information on the page, which allows you to review pages more quickly

COMPARE

The ítems you are comparing

CURRENCY

Your prefered currency

CUSTOMER

An encrypted version of your customer ID with the store

CUSTUMER_AUTH

An indicator at the moment you are in the store

CUSTUMER_INFO

An encrypted version of the group you belong to

CUSTUMER_SEGMENT_IDS

Stores the customer segment ID

EXTERNAL_NO_CACHE

A flag that indicates whether cache is disabled or not

FRONTEND

Personal ID sesión on the server

GUEST-VIEW

Allows the customer edit the orders

LAST_CATEGORY

The last category you have visited

LAST_PRODUCT

The most recent product you have seen

NEWMESSAGE

Indicates a new message you have received

NO_CACHE

Indicates whether the use of the cache is allowed

PERSISTENT_SHOPPING_CART

Cart information and history of orders

POLL

Identification of boxes recently selected

RECENTLYCOMPARED

Identification of section recently bought

STF

Information about the products you have sent by email to your friends

STORE

See the store at the language you chose

USER_ALLOWED_SAVE_COOKIE

Indicate if a customer allowed use of cookies

VIEWED_PRODUCT_IDS

Products you have seen recently

WISHLIST

List of products added to your wish list

WISHLIST_CNT

The number of products in your wish list